Part A: EASY EXCHANGE/REFUND POLICY- 14 DAYS FOR EYEGLASSES & 7 DAYS FOR SUNGLASSES
We are committed to providing you high quality products. In a rare event, if you aren't fully satisfied with our product and find it is not 'As described' on our website, or is received in a 'damaged' condition, you can request an Exchange or Refund within 14 days of receiving the order for eyeglasses and within 7 days of receiving the order for sunglasses for Lenskart in-house brands. We allow exchange/refund with the following exceptions:
Contact Lenses: These would be acceptable only if they are in unworn condition, with the sealed outer packaging intact within 14 days in exceptional cases through customer support centre. Contact Lenses can only be refunded, not exchanged.
Eyewear: [Eyeglasses, Sunglasses, Reading Glasses] with the following are not accepted for exchange/refund:
Scratches on frame or lens that were not present at the time of delivery. We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition.
Product damaged due to mishandling post delivery [product is de-shaped, with visible intentional damage to the product].
Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received.
Accessories (Lens cleaner, contact lens case, contact lens solution & others): Refund/ exchange is not allowed on accessories.
Gold Membership : Once purchased this Membership is non- refundable
Partial Return in BOGO: Partial returns are entitled for exchange and store credits only if Buy One Get One offer is availed. To avail complete refund, all the products in the order need to be refund requested
How to return?
Vist the nearest store
Take your product with all its accessories to the selected store
Lenskart store will inspect the product. You can get your glasses adjusted at the store
If required you can exchange the product or get a refund as per our policy
Schedule a Pick-Up
100% Free Pick-up service: Available in select cities.
We would arrange a pick-up at your location within 2-5 days thereafter.
Keep the products with all accessories ready for pickup.
You can choose a product for exchange Or take refund as per policy
Exchange product will be dispatched/refund will be credited once the returned item reaches us.
Exchange & Refund Options:
Exchange Options (Most Popular):
You can do the following types of exchange:
With the same frame & same lens package -Get a fresh piece of the same frame & lens package ( or coating if added)
With the same frame but a different lens package- Get a fresh piece of the same frame & upgrade to a different lens package ( or coating) and any additional amount for the upgrade will have to be paid.
With a different frame & different lens package- Choose from a wide range of different frame & different lens packages & the difference amount from the new product and old product will have to be paid
Refund Options:
If you don’t wish to exchange your product, you can choose to receive the refund amount of your product in the following ways:
Store Credit
Instantly credited in your account after pick-up
Use against any product
Use online & in stores
Lifetime validity
Refund to source
You will get a refund back to the original source through which the product was purchased e.g. E.g. If you paid through Rs. 100 through Store Credit and Rs. 1500 through debit Card, then the amount i.e. Rs. 100 and Rs. 1500 will be refunded in Store credit and debit card respectively
The amount will be credited to your account in 1-5 business days in case of wallets/debit card and 7-10 days in case of credit card payment once the product has reached us in its original condition
Note: If the amount is paid via StoreCredit + Online, then the amount will go into SC and original payment method respectively.
Transfer to Bank (available for Cash on Delivery online orders or Offline orders only)
You will be asked to fill your UPI/bank details to get the refund. Once the lenskart receives the product, a link will be shared with you to share your bank/UPI details.
The amount will be credited to your account in 24 hours
Note :
You must have initiated the exchange/refund process within 14 days from receipt of your product.
No Cash refund will be provided for Cash On Delivery orders
